FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at MAYSSON without creating an account. 
However, register with us and you’ll be able to enjoy the following benefits.

• Track your orders and review past purchases.
• Request a return or exchange directly from your account.

Preview our new collections and register your interest for your favorite pieces through our Lookbook.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS ARE ACCEPTED & IS IT SAFE TO USE MY CREDIT CARD?

We accept Visa, Visa Debit, MasterCard, and Maestro. You can also choose to pay with PayPal.  All payments are processed through a secure checkout system provided by PayPal Pro.

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options.